Information Needed from Charity to Determine Compliance:
The charity provides evidence, such as copies of letters, that it has responded to complaints brought to its attention by the Alliance and/or a local BBB. This standard does not apply if there are no such complaints.
The Alliance reviews the material provided by the charity in response to complaints.
From time to time, the BBB Wise Giving Alliance and/or local Better Business Bureaus receive specific complaints about charities. To meet this standard, the charity should respond to all complaints brought to its attention by the Alliance and/or local BBB. The responses should identify what actions, if applicable, the charity is taking to address these concerns.
The following are examples of potential areas of complaint/allegation:
- the charity did not follow through on expressed donor restrictions on the use of their gift.
- the charity has failed to remove, as requested, addresses or phone numbers from its contact list(s).
- the charity used excessive pressure in fund raising.
- the charity made inaccurate claims of previous pledges made by individuals.